Sales Integration with External Systems

We build an operating system for sales by combining ERP, industry-specific applications, artificial intelligence, and Bitrix24 CRM with AI into a single, unified ecosystem.

From data analysis, through intelligent decision-making, to task execution and sales process automation – our approach is built on three integrated layers:

1. Comprehensive data foundation – created by integrating ERP, e-commerce, helpdesk, CRM marketing automation, and CRM for sales into one centralized system.

2. Intelligent data analytics – using AI in CRM to identify trends, opportunities, and risks.

3. Sales automation and task execution – within the operational environment of Bitrix24, empowering sales teams with real-time insights.

Sales System Integration – All Data in One Place

Through integrating AI into CRM and connecting multiple source systems, we unify purchase history, customer value, payment data, online behavior, campaign responses, and stock availability.
Instead of analyzing these elements separately, INOQ – particularly through ERP-CRM integration – delivers one continuous information stream, available to sales teams in real time.

Artificial Intelligence in Sales

Once data is unified, the next step is AI-powered analysis. AI CRM solutions monitor customer activity, purchasing trends, revenue drops, decreased engagement, and product stock levels.
Based on this, the system generates dynamic client segmentation and specific action suggestions: follow-up reminders, discount proposals, new offer generation via AI email writer or AI email generator, or launching reactivation campaigns.
Tasks are automatically assigned to the right people, and managers can track execution in real time.

Bitrix24 – The Central Operational CRM for the Sales Team

Bitrix24 sales CRM software acts as the team’s digital workspace.
Sales reps see tasks, reminders, contact calendars, and links between actions and outcomes. Managers maintain full oversight of KPIs, product turnover, team performance, and the actual impact of actions on revenue.

INOQ Proprietary AI Tools for Sales Effectiveness

Our Bitrix24 implementations go beyond integration – we build dedicated tools that dramatically improve daily operations, enabling sales teams to focus on selling rather than administration.

📥 IQmailPilot – AI-Powered Email Assistant
Our AI email assistant processes incoming sales-related emails (email inbound processing) such as customer orders and automatically turns them into operational tasks: creating orders in ERP, notifying sales reps, or drafting responses using an AI CRM bot.

🤝 IQsalesPilot – AI Sales Assistant

A smart AI agent for CRM based on the Gemini model, acting as a 24/7 analyst and advisor for sales reps – delivering instant insights, recommendations, and data analysis.

Operational CRM in Practice – Key Benefits for Sales Teams

Sales System Integration

Data from ERP, e-commerce, marketing, and CRM is unified into a standardized customer knowledge base. Reps access valuable insights without switching between tools.

Real-Time Customer Segmentation

Customers are dynamically grouped by value, margin, and churn risk. The CRM sets contact priorities and suggests actions automatically.

AI-Driven Sales Support

The system detects reduced customer activity and triggers follow-up reminders. Sales reps receive ready-to-use action suggestions without manual analysis.

Marketing Support & Stock Turnover Optimization

AI identifies slow-moving products and tasks sales reps with promotional campaigns targeting customers who previously purchased them.

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