Customer Contact Management

At INOQ, we develop modern CRM with AI features that seamlessly connect advanced technology, artificial intelligence, and proven sales methodologies into one intelligent, unified system. Our approach goes far beyond simply organizing customer data – we deliver sales CRM software that actively supports sales and service teams in their daily work.

The AI-powered CRM we implement analyzes customer behavior, reminds teams about critical tasks, identifies priority contacts, and reacts to inactivity. It provides the full context of the relationship, enabling faster and more relevant responses. This ensures every customer interaction is timely, planned, and delivered at the highest standard.

Key CRM Features That Support Effective Customer Service

Automatic Detection of Customer Activity in CRM

The CRM for sales implemented by INOQ actively supports relationship management by automatically monitoring all customer activity – including new email inbound processing and phone calls.
When a new contact is detected, the CRM immediately notifies the sales rep, eliminating the risk of missing important customer actions.
Additionally, the system automatically updates the status of Leads or Deals, enabling the sales team to respond quickly in the right context.

Maintaining Continuity and Quality of Customer Contact

Our sales CRM not only reacts to customer activity but also monitors inactivity. Automation checks whether contact has been made within a defined timeframe. If not, the CRM AI bot generates automatic reminders – creating a new Lead or scheduling a calendar task.
The AI CRM tool also analyzes active Deals to detect those that have stalled in one stage for too long. This prevents “frozen” opportunities and helps account managers maintain high-quality customer service.

Automatic Response to Sales Situations

Our CRM AI solutions actively monitor sales signals that require team action. The system uses the use of AI in CRM to detect:

Drops in order volume

Lack of customer contact for a set period

Overdue payments

Increased number of complaints or technical support requests

Depending on the situation, the AI agents for CRM automatically generate relevant tasks, alerts, or reminders for account managers and sales teams – increasing proactivity, speeding up response time, and maintaining strong client relationships.

Omnichannel Customer Communication – Always Where the Client Expects You to Be

Bitrix24 – the best CRM with AI – enables communication via the customer’s preferred channel, increasing convenience and sales efficiency:

E-mail

Built-in email client with two-way sync to popular providers (Gmail, Office 365). Our IQmailPilot connects email inbound processing with AI to automatically detect message intent (order, complaint, inquiry) and generate CRM actions via AI email assistant or AI email writer.

AI-Powered Telephony

Direct telephony integration records the full call history with clients and leads. AI in CRM analyzes conversations in real time, suggesting next steps and evaluating call quality – an innovative approach to AI in B2B sales.

SMS

Send short messages and automated notifications from the CRM about order status, meetings, or payments.

Chats & Messengers

Direct integration with Messenger, WhatsApp, Instagram, Telegram, and more – no need to switch apps.

Video Calls & Online Meetings

Instantly invite customers to an online meeting without installing extra software – perfect for urgent matters.

Automated Surveys

Automatically send surveys after sales processes, order completion, proposal stages, overdue payments, or contract renewal dates – enabling AI-powered customer service to monitor satisfaction and service quality.

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