Eliminate manual work on repetitive tasks and
increase employees productivity by using automation rules
and workflows of the Bitrix24 system.

Better productivity with automatization

Automated processes are associated with a specific status of a ticket. When the ticket moves to the next stage, it activates the rule set for this stage .It can be e.g. sending an e-mail, making a call, or sending a notification.

By setting automation rules, you can:

  • Send a reminder to a consultant when an assigned ticket remains unresolved for a defined amount of time
  • Close the ticket after it has been marked as resolved
  • Notify the consultant when a pending request has been updated by the Customer
  • Send a notification to the Customer about the need to complete

What do you get:

  • Streamlining and supporting the work of consultants
  • Automatic notification of the client about changes in the status of the ticket
  • Saving your consultants' working time
  • Increase in the quality of customer service

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