Meet your clients expectations, provide high quality of assistance
and service via creating effective SLA characteristics.
Providing technical support based on SLA proves that you provide measurable and predictable services. Your customers therefore receive a guarantee that the reported problems will be solved in a timely manner.
In IQ.contract you can specify the details of the agreement, such as the individuals responsible for its implementation or the duration of the service contract. Thanks to this before the expiration date, consultant receives a reminder about the renewal offer to be sent to the customer. The application also allows you to enter/edit the terms of cooperation signed with the client and set up required parameters for the tickets sent to IQ.desk application, As a result each received ticket will include time management parameters regarding the time frames for resolution.