VoIP and AI Integration in Bitrix24 – Modern Support for Sales and Customer Service

In today’s business world, seamless communication and AI-powered sales automation are the key to success. Our company specializes in designing and implementing VoIP telephony solutions for business, providing full service – from configuration to ongoing technical support. We combine VoIP telephony with CRM and AI to support sales and customer service at the highest level.

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VoIP Integration with Bitrix24 – Unlock New Opportunities for Your CRM

With years of experience working with clients across industries, we know how to successfully implement AI CRM solutions in everyday business processes. Our Bitrix24 VoIP and AI integrations include:

• Complete call history – every call automatically saved in the customer profile.

• Call recording in line with legal requirements, with options for quality analysis.

• Integration with popular VoIP platforms (Zadarma, VoxImplant, RingoStat, Unitok).

• IVR (Interactive Voice Response) – intelligent call routing to the right department.

• Call queues and forwarding – no customer call is left unanswered.

• CRM automations – e.g., automatic task assignments, service ticket creation, missed call tracking.

• AI call transcription and automatic notes in CRM – conversations are converted into text and summaries, saving employees’ time.

• Advanced call window – real-time access to customer history, deals, payments, or service tickets.

• Omnichannel integration – telephony, live chat, email, WhatsApp, Telegram, and Messenger in one place.

• Sales analytics and reports – detailed data on call volume, wait times, lead sources, and sales team performance.

AI in Sales and Customer Support

VoIP telephony alone is no longer enough. By integrating Bitrix24 CRM with OpenAI and solutions like Bitrix24 ChatGPT, companies can leverage:

AI sales forecasting

Artificial intelligence analyzes CRM data and predicts sales outcomes.

AI sales support

Smart suggestions for sales reps during live customer calls.

AI conversation analytics

Detection of customer sentiment, keywords, and intent.

AI communication automation

Intelligent chatbots handling customers across multiple channels.

Personalized customer interactions

AI-enhanced CRM learns customer behavior and tailors offers.

Why Implement VoIP and AI in Bitrix24?

• Gain full control over sales and customer support.
• Eliminate the risk of losing customer calls or leads.
• Save employees’ time with AI-powered sales automation.
• Improve customer experience and increase closing rates.
• Benefit from advanced analytics and AI-driven forecasting to grow your business.

If you want to integrate VoIP telephony with Bitrix24 CRM and leverage AI in sales and customer service, contact us. We provide complete configuration, ongoing support, and customized AI telephony solutions tailored to your business needs.

Get your free consultation